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The rate of innovation across conversational technology has been rapid, opening up a range of exciting new opportunities for enhancing customer relationships.

If you’re able to grasp these opportunities, the very nature of these relationships can become increasingly positive.

"86% of people will re-evaluate a relationship following a bad customer experience."

Read our guide to find out:

  • The challenges that you may be wrestling with when trying to have rewarding conversations with your customers
  • 7 barriers to great conversations
  • The pressures faced by your internal IT and operational teams
  • The steps you need to take to get great conversations going in the digital age