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Great conversations help build relationships, improve responsiveness and make us all more effective. Too often, new technologies become a barrier to – rather than an enabler of – great conversations.

This guide examines what you can do to ensure that your users can have the conversations they want and outlines six key strategies for successful conversations.

Contact centre manager's guide: Full chapter list

  • New technology, friend or foe?
  • Six strategies for success
  • How better conversations benefit everyone