Skip to main content
One destination Capita

It’s time for the IT service desk to evolve

Approaches to technology are shifting, the world of work is transforming, and today’s digital natives and the organisations employing them are looking for a new model.

Chatbots, AI, automation, robotics, and personalisation will all help defuse the mystery of service desks and bring information to the surface.

Read our guide to find out where the modern service desk stands in this technological revolution.