Customer expectations are changing, from the way they want organisations to engage with them in an ‘always on’ world, to the in-depth understanding of their needs they demand companies have - the stakes are high when it comes to connecting with customers.
Technology is raising these customer expectations and by partnering with Salesforce we are supporting our clients to deliver their digital agenda faster and to place their customers at the heart of everything they do.
Applying effective customer engagement across your entire organisation is essential this means providing a holistic view of the customer and ensuring that every point of contact is both personalised and accurate. With Salesforce you can run your whole business - manage and improve the relationships you have with your customers, prospects and partners from one unified platform.
Single, simple access to knowledge
All too often organisations attempt to manage multiple applications across multiple channels leading to staff confusion and customer frustration. With the Salesforce Platform all the information your teams need is on a common interface making it simple for them to access the knowledge they need, when they need it.
A better, more informed customer experience
Knowledge is critical and the key to consistency. The Salesforce Platform provides your people with the information they need, in the right way and at the right time from one unified platform; from historic conversations to demographics to purchasing habits, Salesforce ensures your people can meet your customers’ expectations.
Capita + Salesforce
We provide a technology journey through the implementation of Salesforce, and a people centric approach that ensures lasting change, by combining the power of people, process and technology to enable whole organisational change.
- Build an empowered, efficient sales team that drives revenue with Sales Cloud and turn more contacts into customers.
- Manage every customer service channel from one dashboard - scale your customer service capabilities as you grow. Reduce customer response time and build positive, lasting relationships with your clients with Service Cloud.
- Create marketing campaigns that deliver qualified leads. Create cross-channel campaigns that work seamlessly to deliver ROI. Make marketing automation, insights, and better measurement key elements of your operation with Marketing Cloud.