In 2017, Capita was awarded a contract by National Air Traffic Services (NATS) to provide network connectivity to UK air traffic control services, which handles 2.4 million flights and 250 million passengers every year.
Delivering a multi-million-pound contract is always going to be a challenge. In a frank and honest conversation, Capita IT and Networks' Executive Officer Joe Hemming shares how those challenges are redefining the bond between client and customer.
Read our NATS customer story below for a unique insight into our relationship with a valued and respected customer.
Click to read CUSTOMER STORY – CUSTOMER STORY: OFF TO A FLYING START
First published in the November 2018 edition of The CEO Magazine.