Our partnership with Verint, a vendor providing services and solutions such as speech analytics and workforce optimisation, spans more than 12 years.

Verint is a core part of our customer solutions offers in Capita ITS, helping us to deliver significant business benefits across a wide range of clients, solutions include:

  • Call Recording and Quality Management
  • Performance Management and Gamification
  • Workforce and Workflow Management, across front and back-office
  • Engagement Management, AI, Case Management and Knowledge Management
  • Speech, Text and Customer Journey Analytics
  • Voice of Customer (VoC) survey platforms across phone, social, email, panel, employee, app and more
  • Robotic Process Automation and Desktop Process Analytics

Together, Verint and Capita help any organisation to optimise their workforce and gather the data it needs to improve services and experience for their customers.