Taking place at the incredible Business Design Centre in London on Monday 25 February, CX2019 is set to deliver an extensive conference programme, bringing together case studies and panels from both the public and private sector, exploring in detail the ever-changing landscape of customer engagement and the universal demand from customers across the globe for more user-friendly, personalised and efficient interaction.

As a leading digital infrastructure provider, Capita IT and Networks partners with social housing providers throughout the UK, delivering solutions which transform customer and client relationships. Our team will include Managing Director Lesley Bosworth, Salesforce Business Development Manager Chris Berry, Head of Solutions Consultancy Natalee Wiggins and Capita IT and Networks’ Marketing Manager Mark Lyness.

Chris Berry will also be taking part in the panel discussion, Personalisation – turning data into insight, which is taking place at the Processes & IT Theatre from 3pm to 3.45pm, and will be discussing a range of topics, from data security and designing tailored service models, to the use of customer segmentation to drive efficiency. Make sure to join us at the panel discussion and have your questions for Chris at the ready!

If you’d like to arrange a one-to-one meeting with any of our team members in attendance, please connect with them directly via their LinkedIn profiles.

For more information on the agenda and how to register, visit the CX2019 website and, don't forget to read Chris Berry’s blog for a unique insight into how we’re rethinking digital engagement in the social housing sector.