16 / 8 / 2018

Using predictive analytics to improve customer service and business processes

Written By Gill Newsome

The second instalment of Gill Newsome’s two-part blog, Gill delves further into the...

10 / 8 / 2018

Going beyond a 360 degree customer view in the housing sector

Written By Gill Newsome

The first instalment in a two-part blog, our Salesforce Business Development Manager Gill...

6 / 8 / 2018

Rethinking the way we ultilise technology for a modern workforce

Written By Stephen Cooke

Are we investing in modernising technology that’s tailored to a modern workforce...

2 / 7 / 2018

An event for the geeky, the curious and the innovative entrepreneurs

Written By David Cousins

We’re gearing up for our customer event tomorrow, where we’ll be exploring the...

20 / 6 / 2018

T for technology or team?

Written By Gill Newsome

Everyone has seen the headlines on the increasing rise in IT project failure, how project...

12 / 6 / 2018

Post-event roundup: Customer experience breakfast

Written By Anar Bata

Earlier this month we held a Customer Experience Breakfast Club in London, in partnership...

1 / 6 / 2018

Using AI to analyse users ‒ promise or threat?

Written By Ewen Anderson

Few literary characters have had more exposure to the fluidity of ‘truth’ than...

24 / 5 / 2018

It’s not about protecting the device, it’s all about the network.

Written By Ade Baker

The Internet of Things has always been a security nightmare. A multitude of easily hackable...

22 / 5 / 2018

The augmented IT team

Written By Ewen Anderson

Five surprisingly simple ways in which agile workspaces can boost the effectiveness (and...

30 / 4 / 2018

What does artificial intelligence mean for the future of customer experience?

Written By David Cousins

With ongoing debate rife; futurists, philosophers and even award winning physicists all...

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