Capita Health is a significant part of our company. To give you an idea of scale, we employ over 4,000 people who spend all, or most of their time, working on health-related activities, we employ over 1,500 clinicians, we work with over 95 per cent of NHS Trusts each year, and we support the care of over 300 million people around the world, every single day.

The range of things we do in health is also very broad. This range spans providing translation services for people in hospitals, through to people centred activities such as recruiting and training clinicians, and providing health screening for the military and the Department for Work and Pensions, to providing the digital infrastructure for the whole of NHS Scotland.

Within this broad range, our use of technology is a key theme running through all of our health activities. The 2018 global market size for healthcare IT service providers, like us, is around 50 billion US dollars, and this figure is sure to continue to grow significantly.

From Capita’s perspective, healthcare can be divided into two groups: direct clinical care, where clinicians physically and emotionally look after the welfare of their patients; and administrative healthcare, which describes the vast array of equipment, systems, materials and infrastructure clinicians need to care for patients properly.  I’m not boasting when I say that Capita is a global leader in technology-enabled administrative healthcare, it’s very much a fact. The reason why we are a leader in this particular field is because we genuinely care about the effects that our products and services have on the clinicians using our technology, and ultimately the patients under their care. 

A fundamental part of our work in health is ensuring what we do is safe, and of the highest quality possible.

In health, this focus on safety and quality is often described as ‘clinical governance’ and at Capita we have been working hard to ensure we have a world-leading clinical governance structure to support our world-leading, technology-enabled administrative healthcare work.

Sometimes ‘governance’ and ‘risk management’ are seen as, or made to be, restrictive obstacles to business delivery and growth. Clinical governance at Capita is the opposite of that, and is focused on helping our businesses deliver their products and services brilliantly and growing to their full potential, in the UK and internationally.

From my perspective, probably the most important part of clinical governance for Capita Health at the moment is allowing our teams to understand that they are working on extremely important healthcare activities. Activities that either directly or indirectly help clinicians care for their patients. Sometimes it’s hard to see this bigger picture when we are focused on the details of an important technology project.

But it’s great when that understanding is achieved and teams realise that what they are doing is not just important for the business but also for the millions of people whose healthcare that project will help improve.