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The World Beyond 2020

The future is clear. In this sea of digital change, continuing to operate in the same way every day is like treading water just to remain afloat. Business leaders must act to survive.
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Insight

Contact centre manager's guide to customer conversations

This guide examines what you can do to ensure that your users can have the conversations they want and outlines six key strategies for successful conversations.
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Workplace IT issues – pulling UK workers out of a productivity black hole

When it comes to bridging the productivity gap caused by a poor IT experience, understanding the issues staff are facing is key.

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If your business doesn’t understand digital, it will never be digital

How do business leaders improve their digital literacy? The answers involves experimenting, breaking things, and failure!

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How data can improve the customer experience

Meeting a customer’s needs means understanding them. And proper understanding starts with good data.

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How to prepare for cyber attacks

With data being one of the most valuable currencies in business, how can you prevent your organisation from becoming a targets for criminals?

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Contact centre manager's guide to customer conversations

This guide examines what you can do to ensure that your users can have the conversations they want and outlines six key strategies for successful conversations.

Read article

The World Beyond 2020

The future is clear. In this sea of digital change, continuing to operate in the same way every day is like treading water just to remain afloat. Business leaders must act to survive.

Read article

What’s stopping CIOs from building an agile workspace?

Most CIOs agree building an agile workspace is critical to their organisations’ competitive advantage, so what is holding them back?

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The top three business benefits of creating a user-centric culture

Steve Orton examines the fundamental principles of the agile workspace and how we go about building a truly user-centric culture.

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CIOs are struggling to meet digital demands, but there is a way

Steve Orton introduces our recent digital transformation research report.

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Using predictive analytics to improve customer service and business processes

Many organisations find it hard to create and use analytics to support the improvement of services and processes.

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