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The World Beyond 2020

The future is clear. In this sea of digital change, continuing to operate in the same way every day is like treading water just to remain afloat. Business leaders must act to survive.
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Insight

Contact centre manager's guide to customer conversations

This guide examines what you can do to ensure that your users can have the conversations they want and outlines six key strategies for successful conversations.
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All insights

Contact centre manager's guide to customer conversations

This guide examines what you can do to ensure that your users can have the conversations they want and outlines six key strategies for successful conversations.

Read article

The World Beyond 2020

The future is clear. In this sea of digital change, continuing to operate in the same way every day is like treading water just to remain afloat. Business leaders must act to survive.

Read article

What’s stopping CIOs from building an agile workspace?

Most CIOs agree building an agile workspace is critical to their organisations’ competitive advantage, so what is holding them back?

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The top three business benefits of creating a user-centric culture

Steve Orton examines the fundamental principles of the agile workspace and how we go about building a truly user-centric culture.

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CIOs are struggling to meet digital demands, but there is a way

Steve Orton introduces our recent digital transformation research report.

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Using predictive analytics to improve customer service and business processes

Many organisations find it hard to create and use analytics to support the improvement of services and processes.

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The augmented IT team

Five surprisingly simple ways in which agile workspaces can boost the effectiveness (and reputation) of the IT department.

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What does artificial intelligence mean for the future of customer experience?

With ongoing debate rife; futurists, philosophers and even award winning physicists all speculating as to the future of artificial intelligence and its potential impact to the human race.

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It’s time to be technology inclusive by taking colleagues on a digital journey

What was the first thing you did when you woke up this morning?

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