Today, almost every CIO understands the importance of delivering a great IT user experience to keep their workforce happy and productive. According to research we carried out in 2018, some 95% have digital transformation projects underway that include workplace improvements such as self-service IT support, or the ability to work from any device and any location.
But are their end users feeling the benefits?
For our new report, The state of IT - the employee verdict, we commissioned a new survey of 2,000 UK workers to find out - and the results show there’s still a disconnect between what CIOs want to deliver and what end users see around them.
See our infographic below for a side-by-side comparison of CIO expectations versus reality when it comes to self-service IT support, remote and flexible working, and more.
For more findings from the survey, click the link below to download your copy of the full report.